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Whether you manage rental, condominium or co-op properties, the name of the game is maintaining high occupancy, ideally with qualified, satisfied residents who stay a long time and recommend where they live. In today’s intensely competitive real estate market it’s an ongoing struggle to stand out in the crowd. Not to mention the fact that high end services can cost a fortune to deliver, or that disgruntled residents can cost you dearly.
Wouldn't it be great to offer your residents reliable, high-quality concierge services along with an intuitive property management solution, without the expense and hassle of managing on-site staff? With Concierge Direct, you can.
Cdi24/7 - the service:
A cost-neutral solution
There are no up-front fees or commitments. Build the low monthly subscription into your management fees, or make Concierge Direct a service option and pass the cost through. We'll only bill you for when a unit is occupied. Or, allow residents to subscribe directly.
Your residents will enjoy:
- Personal care accessible anytime from anywhere
For less than they'd spend on a night at the movies, your residents can have a personal concierge on call 24/7, easily accessible by phone, smart phone, or online. Not confined to the property, our service follows residents wherever they go, coast to coast.
- We typically respond within 15 minutes and fulfill most requests in 30 minutes
- We have unique local insight on a national scale
- There's no limit to the number of requests residents can make at any time
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Click here for a sampling of the types of personal services we deliver every day. |
- A quality of service you can be proud of
You can be confident in the quality of care your residents will receive. Our representatives are extensively trained, and have a world of resources at their fingertips. And our service providers are:
- Fully vetted - using a rigorous process that includes reference and background checks
- Licensed and insured - our preferred service providers indemnify you against claims, damages, losses and expenses
- Quality controlled - performance is continuously monitored for adherence to our strict standards of customer service, quality and integrity
CDi24/7 - the system:
Concierge Direct can help you manage your properties efficiently and cost-effectively:
All features are modular and optional. We customize the system specifically for your building's needs - including your property's brand, look & feel, and your own domain!
Building Info
Display all your building's important documents and forms in a well organized, formatted layout. Residents can view the forms and download them in PDF format. CDi24/7 will do all formatting, scanning, uploading and layout arrangements.
Package Tracking
Packages are entered using a bar code scanner - enabling accurate inventory management as well as provide residents with tracking number to track their packages online. Packages are signed out by residents with a signature pad - capturing signatures and storing them in our hosted database. Every staff member at the front desk has his/her own login, providing accountability to all actions in the package tracking system.
Maintenance Requests
Allow your residents to easily submit detailed, customized maintenance requests to management. All requests include permissions to enter, scheduling mechanisms, work order print outs, and an easy to use dashboard for management to track status of all pending and archived requests with printable reports by category.
Resident Contact Management Database
Allow your residents to easily update their personal information into a database which is easily accessible by management – including printable reports. Management can alert residents to re-update contact information upon need.
Forms and Reports
Access various forms and reports using data collected by the CDi24/7 system – including statistics about packages, maintenance requests, residents’ data and much more.
Posting of Announcements
Easily post announcements on the residents’ portal. Announcements can include attached documents and images of any kind. Sort announcements in any order – and decide if the announcement should also show up in the lobby/mailroom package display screen.
Online Entry Permissions
Allow residents to easily enter and change their individual list of approved temporary or permanent guests (according to specific building policies). Residents can also upload pictures of guests – to be accessible by management and the Front Desk attendant.
Quick Messages to Residents
Easily send messages to specific units, or specific unit lines or floors – or the entire building. Messages are auto-forwarded to up to 3 email addresses per unit – as specified by residents.
Online Billing
Present the maintenance/common charge bill to residents automatically every month, in an online bill with your building/company logo. The bill can also include additional individual charges.
Building Documents
Post building-related documents for residents to view and download.
Sound easy? It is!
With thousands of satisfied customers, only Concierge Direct has the experience - and scale - to deliver services you can be proud of at no cost to you. Give us your guidelines and we’ll make them happen.
Contact us to find out how Concierge Direct can help you attract the best prospects, improve close ratios, and reduce the cost of managing your property.
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