We serve a variety of property types within the hospitality industry, but our commitment to delivering fast, effective, personalized services never changes.

• Luxury Hotels - Deliver a luxury experience and make it easy for guests to avail themselves of the many ways in which you can pamper them.  
• Hotel Chains - Provide upscale service without incurring an upscale cost structure, and make it easy for guests to spend money on-site.  
• Business Travelers - With ongoing cutbacks in support staff, your business clients are on their own when they're in a jam. Create a haven for harried business travelers - they'll love you for it!  
• Vacation Rentals & Time Shares - Make guests feel welcome from the moment they arrive, and help them make the most of their down time so they return often and give your property high marks.

Concierge Direct provides a single, scalable solution for all your properties, coast to coast:

Guests have help at their fingertips, whether they're on site or about town, 24/7

Concierge Direct provides your guests with personal support that's easily accessed by phone, smart phone, online or through in-room touch or tv screens. Your guests can:

• Order hotel services anytime, from anywhere
   
• Make hard-to-get reservations for on-site or local restaurants, hot spots, activities, and spas
   
• Get great seats for the hottest shows, concerts and sporting events without incurring exorbitant broker fees
   
• Make travel and transit arrangements
   

You can be confident in the quality of care your guests will receive. Our service representatives are extensively trained, and have a world of resources at their fingertips.  

Click here for a sampling of the types of personal services we deliver every day.

Concierge Direct can also help you manage service-delivery processes more efficiently and cost-effectively.

Concierge Direct can standardize and manage your on-site service processes, so requests are handled quickly, efficiently, and to your exacting standards:

• Reservations and room service orders - submitted from any location at any time  
• Guest services - service or maintenance requests, packages and deliveries, announcements and reminders, luggage and garage services  
• Payments - review and approve charges, check out, or pay for incidental charges  
• Group-oriented services - help groups of guests make the most of their time together  
• Feedback and satisfaction surveys - make it easy for guests to tell you what's on their minds  
• Have specialized procedures? No problem. Tell us how you want them done, and we'll get them done the right way, every time.

Sound expensive? It's not!

With thousands of satisfied customers, only Concierge Direct has the experience - and scale - to deliver service quality you can be proud of, nationwide, at a small fraction of the cost of traditional concierge services.

Contact us us today to find out how Concierge Direct can help you surprise and delight your customers, improve service process efficiency, and reduce the cost of being hospitable.