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Concierge Direct Amenities Services can help keep your units filled by offering a unique luxury lifestyle for your residents with a national concierge service that conveniently caters to their every need – a sophisticated touch not typically available to today’s condo owners. Acting as a virtual personal assistant, residents can use the service to make dinner reservations, schedule a car rental, buy theater tickets, and much more. And with the Concierge Direct iPhone app, they have access to this service wherever they go, such as on business trips, providing the ultimate in convenience and mobility.
Extensive property management software provides residents with an exceptional level of convenience by interacting with property management via a Web site, while helping you meet your bottom line with the tools you need to efficiently manage every aspect of the building. This one-of-a-kind combination differentiates your property to attract and retain high-value tenants, improve closing ratios, and unburden your management team. Already in use in over 30,000 units, Concierge Direct Amenities Services is available at a low cost.
Concierge Service
- Make restaurant reservations, find a dog sitter, schedule a tee time . . . all at the touch of a button
- Easy to access services on the Internet, iPhone app, or other handheld device
- Nationwide assistance gives residents access to concierge services wherever they go
- No limit to number of requests made
- While other services will only answer the phone during certain business hours, residents can call, email, or text the Concierge Direct fulfillment center 24/7
Property Management
- Every unit has its own Web portal with its own mail box to send requests to property management at any time. This 24/7 access means residents never have to worry about office hours, and you can handle requests in the priority you feel is necessary
- Organize your property's upkeep by tracking all resident maintenance requests
- Building system reminders, such as a reminder that it's time to service the AC, help ensure that the property is in top form at all times
- Approve reservation requests for common areas in the building and resident guest requests
- Establish a track record and accountability for all packages delivered for your residents. Email and text alerts are sent when a package arrives, along with all tracking information
- Allow residents to post items they have for sale
- Manage parking passes
- Track storage spaces, inventory, keys given to subcontractors, and resident information such as security deposits
- Upload a building newsletter, board minutes, and documentation on appliances to cut down on calls to the management office
- Send a text-to-speech broadcast to residents' phones. The broadcast can be targeted in any manner, such as by floor or section of the building
- Receive resident payments
- Post announcements for building parties and other events
- Provide an employee time clock
- Create and distribute property management surveys
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